Guild Tacoma Branch spotlights one employee every month to talk about their position, passions, and hobbies. This month’s spotlight employee is Theresa Taylor.
Guild Employee Spotlight – Theresa Taylor
Interviewer: What is your position?
Theresa Taylor: I am a loan officer assistant. From the time a loan application comes in, I handle all the documentation gathering and file structuring up to the close of the loan. I am the primary first point of contact for borrowers until underwriting.
I: How long have you been with Guild Mortgage?
TT: I have been with Guild for a little over 4 months. Before I was at Guild, I worked at a small credit union based out of Seattle. I have a banking background and worked in banking for 9 years. My last job is actually what sparked my interest in joining Guild. My loan officer, MK Bruce and I worked together often, he would send me leads for banking and HELOC’s, and I would send him leads for loans. After little convincing by MK, I made the switch to Guild and it’s the best decision I could have made!
I: That’s wonderful! What’s your favorite thing about Guild Mortgage?
TT: I love working with people. All day every day, it’s what I’m passionate about. Sometimes it’s crazy to think that I get paid to get to know and help people for a living! Helping a family obtain a loan that was previously discouraged is a magical feeling.
I: Are there any obscure loan stories you’d like to share?
TT: Actually, I just had a loan close that was a little abnormal. I was working with a borrower from out of state. She wanted to keep her previous property to rent, and buy fresh here. She was also starting a brand new job, so she had a contingent offer letter based on previous employee recommendations, her passing the tests etc. Her new company couldn’t get a hold of her previous employer, so I spent a lot of time on the phone with her new company trying to move the process along. On the day of closing, she didn’t show up to sign her documents, as she decided to take a sudden vacation. What’s crazy is she wasn’t even worried about any part of this situation, even though every part was up in the air! In the end, we made it work, but it just goes to show that even when a borrower is not a walk in the park, we do everything we can to get the borrower into their home.
I: What do you like to do outside of work?
TT: I have a 9 year old son, so I spend a lot of time with him on baseball, soccer, and football fields. I also love to travel! Most recently I visited Port Angeles. I loved the historic aspect and the fact it’s right next to the beach. I also had the best oysters I’ve ever had at a small restaurant in town. Would highly recommend as a weekend trip!
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